Holiday Let Terms and Conditions

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1. The Booking
All bookings must be made through Forest Edge Lettings, hereinafter referred to as the agents, who act as agents on behalf of the owner of the property. The booking is a contract between the owner of the property and the person signing the booking form known as ‘the hirer’ during the occupation of the property for a holiday let, for the specified period.

A booking will only be accepted in writing on the agent's booking form, accompanied by the specific deposit or full rent (see below) and a contract will exist between the hirer and owner on receipt by the applicant of a written confirmation of the booking from the agents. The agents reserve the right until then to refuse the booking and return any payments made.

 2. Authority to sign
The hirer confirms that he or she has read and understood the description of the property being booked as found on the web site. The applicant is responsible for the property and ensuring that all members of the party observe these booking conditions. The applicant must be over 18 years old.

 3. Provisional reservations.
Are held for 5 days only and if by that time no completed, signed booking form and deposit (or full payment if required) is received then the provisional booking will be cancelled by the agent with no further notice to the enquirer.

 4. Payments
The full rent is due with bookings made than less than 8 weeks from holiday start date and for all short breaks. For booking made more than 8 weeks in advance, a deposit of 1/3 of the rent is required to secure the booking.

This deposit is non refundable. The balance of the total holiday cost is payable to the agency not later than 8 weeks before the holiday start date.

Failure to make full payment at the appropriate time may result in the cancellation of the booking and forfeiture of the existing deposit.

 5. Paying for your holiday
Payments should be made by cheques made payable to Forest Edge Lettings

 6. Cancellation
The hirer should notify the agents of a cancellation immediately in writing.  If the agents are not successful in re-letting the property by the balance due date, the hirer remains liable for the full cost of the holiday and must pay the balance in the normal way. If the agents re-let the property after the balance has been paid for the whole period, then it will refund all the monies paid less an administrative charge of £20.  If the agent only succeeds in re-letting the property for part of the period booked it will  refund an amount equal to the money paid by the client less the rental for the period which is not re-let and also less an administrative charge of £20.


 7. Insurance
The agents recommend that the hirer obtain their own comprehensive insurance cover for the holiday to cover such risks as cancellation, accident or breakdown. If a hirer has to cancel their holiday they must advise the agents whether or not they have cancellation insurance.

9. Changes to a booking
a) Changing property; if an applicant wishes to change their booking to another property, this will be treated as a cancellation and a new booking.

b) Changing dates; applicants wishing to change dates on the same property may do so provided the property is available and the owner is in agreement.

c) Changing party details; any changes or additions to your party details must be made in writing to the agents no less than three weeks before the holiday start date. Failure to inform the agents of any changes or additions may result in additional accommodation charges and the non-acceptance of accompanying pets.

 10. Number of people using the holiday accommodation
No more than the maximum number of persons as stated and named on the booking form may occupy a holiday property. The agents and owners reserve the right to revoke the booking if this condition is not observed. No refund shall be made in this event. The agents and owners reserve the right to refuse or revoke bookings from parties which may in their opinion be unsuitable for the property concerned. In this instance, all hire charges will be refundable in full and the contract will be discharged.

 11. Arrivals / departures
Holiday lets run from 3 p.m. on the day of arrival to 10 a.m. on the day of departure. Guests are kindly asked to arrive and depart according to the instructions contained in their booking particulars.

 12. Hirer's obligations
a) The ‘Hirer’ is responsible for leaving the accommodation in good order and in the same condition in which they found the property. Failure to comply with this condition may result in a charge for additional cleaning.

b) To pay the cost of all damage caused by themselves or their party to fittings and contents (fair wear & tear excluded)

c) Not to share the property with anyone who is not a member of the party as specified on the booking form.

d) ‘The Hirer’ is responsible for ensuring that they or their party behave in a reasonable manner in respect to the property itself and the immediate environs during their holiday. In the case of any breach of this condition, which is considered serious by the agency and the owner, the right to repossess the property during the holiday time is reserved.

e) To allow the owner or agents reasonable access for the purposes of inspection or repair.

f) To comply with the security and safety precautions and rubbish disposal instructions.

 13. Good housekeeping bonds
A good housekeeping bond of £200 is to be sent with the balance or full payment of the rent. This must be on one totally separate cheque (made out to Forest Edge Lettings) as it will be held by the agent uncashed.  It will be returned to the tenant within 20 days of departure providing there are no deductions to be made as a result of damage, additional cleaning or a failure to comply with these booking terms and conditions.

 14. Pets
As stated on the web site and brochure, some properties accept well behaved dogs by prior arrangement.  The hirer’s dog (s) must not be left unattended at the property and any accidental fouling must be cleaned up by the hirer.  Dogs must be exercised off the premises.  Dogs are not allowed on beds or upholstery and any evidence of this could result in the hirer incurring additional cleaning costs.  Should a visitor bring a dog to a property clearly advertised as NO DOGS, visitors will not be able to stay at that property and the agency will not refund the holiday costs.  It should be noted that properties which accept dogs do so only by prior arrangement.

15. Problems or complaints
If you have any cause for complaint the owner and the agent are anxious that remedial action is taken as soon as possible. Any problems or deficiencies with the accommodation or contents should be reported to the agent immediately or at least within 24 hours. If you feel that the problem was not resolved to your satisfaction then you must within 30 days of retuning from your holiday put your complaint in writing.

 16. Matters beyond owner's control
Neither the owner nor the agents can be held responsible for matters beyond their control such as noise, nuisance or disturbance resulting from building works, noisy neighbours or local events etc; disruption of service from utility suppliers; closure of shops or amenities described on the property details.

 17. Non availability of property
If for any reason beyond the owners control the property is not available for all or part of the period booked or the property has become unsuitable for holiday letting, the agents will make every reasonable effort to arrange for alternative accommodation. If this is not possible or acceptable to the applicant then the owners’ and New Forest Living liability shall be limited to the refunds of all rents paid in respect of the period of unavailability.

 18. Liabilities
All properties are inspected by the agents and while we make every effort to provide fair descriptions, there may be changes beyond our control for which we cannot be held responsible. Furthermore, the agents cannot be held responsible for any neglect or default on the part of the owner nor for any loss, damage, expense, accident, injury or inconvenience whether to persons or property which the occupier or any other persons may suffer or sustain arising from the use of the property and its amenities.